Terms of Service
These terms cover using Favezy — whether you're a customer collecting points and rewards, or a business running your loyalty on Favezy. Please read them. By using Favezy you agree to them.
1. Who we are
Favezy ("Favezy", "we", "us") is a relationship and loyalty platform for local businesses and their customers, operated in the United Kingdom. You can reach us at hello@favezy.app.
2. What Favezy does
Favezy lets local businesses remember their customers and reward them — points, offers and perks — and lets customers carry every place they're a member of in one wallet. Favezy is free for customers. Businesses choose their own points value, rewards and offers; those belong to the business, not to Favezy.
3. Your account
- You're responsible for keeping your login details safe and for activity under your account.
- Give accurate information. Businesses add staff logins for their own team; those staff act on the business's behalf.
- You must be old enough to form a binding contract in your country to hold an account.
4. Points and rewards
- Points are a loyalty balance, not money. They have no cash value and can't be exchanged for cash.
- Each business sets and honours its own rewards. Earning and redemption are confirmed by the business's staff at the point of sale.
- A business may change or end its rewards, and points may expire, in line with what that business tells its members. If a business leaves Favezy, its points and rewards may no longer be available.
- Favezy is not the seller of the goods or services you buy from a business, and is not responsible for them.
5. Age-restricted businesses
Some businesses on Favezy sell age-restricted products (for example vaping or tobacco products). Where a business is age-restricted, you must confirm you are 18 or over to join, and you must meet the legal age to buy those products. Favezy does not sell these products; the business does, and remains responsible for its own legal obligations, including age verification at the point of sale.
6. Acceptable use
- Don't misuse Favezy: no fraud, no attempting to claim points or rewards you didn't earn, no interfering with the service or other people's accounts.
- Don't use Favezy to break the law or to send unlawful, abusive or infringing content.
7. If you run a business on Favezy
- You're responsible for the rewards, offers and messages you set up, and for honouring them with your customers.
- You're responsible for your own legal compliance — including consumer, marketing, age-restriction and data-protection obligations for your customers' data, for which you are a controller.
- Paid plans are billed as shown at sign-up. You can stop using paid features at any time; that ends future charges but doesn't refund the current period unless the law requires it.
8. Availability and liability
We work to keep Favezy running but we don't promise it will always be available or error-free. To the fullest extent permitted by law, Favezy is provided "as is". We don't exclude liability that can't be excluded by law (such as for death or personal injury caused by our negligence, or for fraud). Otherwise, we aren't liable for indirect or consequential loss, or for loss of points where a business changes or ends its programme.
9. Changes and ending
We may update these terms; we'll change the "last updated" date and, for material changes, tell you. You can stop using Favezy at any time and ask us to delete your account (see the Privacy Policy). We may suspend or end access if these terms are broken.
10. Law and contact
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. Questions? Email hello@favezy.app.